Terms & Conditions

WEBSITE TERMS OF USE

This website at beautywithsharon.com.au (the “Website”) is owned and operated by Beauty with Sharon (ABN 17 016 425 696) (“Beauty with Sharon”,”I”,”we”, “us”, “our”). This document contains the terms and conditions governing your use of the Website and any order or purchase of a product.

A reference to “these Terms and Conditions” also includes our Privacy Policy and any other conditions or requirements contained within this Website.

By using the Website you accept these Terms and Conditions by accessing or using any part of the Website after you have first accessed a page providing a link to them.

You are welcome to print a copy for your records.

If you decline to accept these Terms and Conditions, you will need to exit this Website immediately.

You acknowledge and accept these Terms and Conditions (as varied from time to time) each time you or any other person accesses on your behalf, any part of this Website, regardless of the means by which the Website is accessed, and whether such access is authorised or not.

SHIPPING

Complimentary standard shipping on all skincare orders Australia wide where the combined value of the order equals or exceeds $200. International Shipping not included or available.

Purchased items will be shipped within 2-3 business days of order. Please allow up to 7 business days for your delivery to arrive. If you still have not received your purchase after 7 days, please notify us at beautywithsharon@outlook.com.

Beauty with Sharon is not responsible for any lost, stolen or damaged shipments. All domestic shipments are sent with a tracking number and the buyer assumes all responsibilities of lost items. To track your order please contact us at beautywithsharon@outlook.com.

Beauty with Sharon is an exclusive stockist of the Roccoco Botanicals range of products.  Our online store provides access to purchasing your selected Roccoco Botanicals products and should that product not be available in our online store range, please contact the salon directly on beautywithsharon@outlook.com. to explore whether the product has been discontinued or has been renamed by Roccoco Botanicals.

GIFT VOUCHERS & EGIFT CARDS

Purchased Gift Vouchers will be shipped within 2-3 days of order. Please allow up to 7 business days for your delivery to arrive. If you still have not received your purchase after 7 days, please notify us at admin@beautywithsharon.com.au.

  • e-Gift Cards can be redeemed for Beauty with Sharon product online.
  • Gift Vouchers and e-Gift Cards can be redeemed towards any Beauty with Sharon product or service in the salon.
  • Gift Vouchers and e-Gift Cards cannot be redeemed for cash.
  • Gift Vouchers and e-Gift Cards cannot be exchanged for any other legal tender (cash, EFTPOS, credit card or gift voucher).
  • Gift Vouchers and e-Gift Cards are the equivalent of cash. If lost or stolen, cards will not be replaced.
  • Gift Vouchers and e-Gift Cards are non-refundable.
  • All Gift Vouchers or e-Gift Cards will come with a 3 year expiry date from the date of purchase, this is not retrospective.
  • Expired Gift Vouchers and e-Gift Cards do not retain any value.
  • Beauty with Sharon reserves the right to change services without notice.
  • Gift Vouchers and e-Gift Cards must be presented upon arrival.
  • Cancellations within 24 hours of your appointment may result in a cancellation fee being charged to the Gift Voucher(s) or e-Gift Card(s).
  • You cannot use your Gift Voucher or e-Gift Card for treatments on a public holiday.
  • e-Gift Cards are automatically emailed to the requested email address.
  • A delivery fee of $10 (flat rate) applies to all Gift Vouchers mailed to an address within Australia. International Shipping not available.

USE OF THIS WEBSITE (GIFT VOUCHER OR E-GIFT CARD)

You are responsible for the use of this Website by anyone who uses it in connection with your Gift Voucher or e-Gift Card. You fully indemnify us in respect of all use of this Website by you, with your consent or in connection with your Gift Voucher or e-Gift Card, except to the extent that we have expressly authorised that use.

RISK

  1. Beauty with Sharon accepts no liability if the products are not used in the manner intended.
  2. Beauty with Sharon accepts no liability if you mix Roccoco products with other no Roccoco products.
  3. I do not know what adverse reactions may occur as a result.

RETURNS

Please note all purchases in salon and online (www.beautywithsharon.com.au) are final.

Please select carefully and thoroughly read all product descriptions and details before placing your order with Beauty with Sharon as Beauty with Sharon does not offer store credits, exchanges or refunds on product purchases in salon and on online (www.beautywithsharon.com.au) due to an incorrect order or change of mind. We recommend receiving a consult prior to placing an order. You can book an online consultation here.

REFUNDS & EXCHANGES

Beauty with Sharon does not offer refunds or exchanges on any in salon and online (www.beautywithsharon.com.au) purchases unless the product is faulty. Please refer to ‘Faulty Item’ if the product appears to be damaged or faulty upon arrival.

Refunds in the case of a faulty item will be credited to the original form of payment, that being the purchaser’s credit card. Refunds will be credited within 48 hours once the return order has been inspected and approved by Beauty with Sharon. Please allow up to 5 business days for the refund to appear on your credit card or in your PayPal account. 

Beauty with Sharon does not under any circumstances offer refunds or exchanges on Roccoco Botanicals products purchased with any other company other than Beauty with Sharon.

FAULTY ITEM

Items are defined as faulty if a manufacturing fault occurs within the first 14 days from purchasing.

In the case of a faulty item please contact beautywithsharon@outlook.com with proof of purchase and a photo of the damaged product to enable Beauty with Sharon to contact Roccoco Botanicals to repair or replace the item. If the item cannot be repaired or replaced, you will be issued with a full refund.

COLLECTION STATEMENT

We collect personal information about you in order to respond to your enquiries and to provide customer service functions to you and for purposes otherwise set out in our Privacy Policy.

We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services and products to you.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms and Conditions.

COPYRIGHT

The Website and its contents are subject to copyright. The copyright is owned or controlled by Beauty with Sharon or, in the case of some material, third parties.

You may view this Website and its contents using your web browser and make a reasonable number of copies of parts of this Website solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, republication, display or communication, of any site content is strictly prohibited.

TRADE MARKS

This Website contains registered trade marks and other trade marks that are protected by law. Except as expressly authorised by us in writing, the use of any of these trade marks is strictly prohibited.

Use of our name or brands, or any of our names and logos (other than in connection with the purchase or use of our Gift Card products), is strictly prohibited without our written prior consent.

INTERFERENCE

You will not hack into, change or otherwise interfere with the operation of this Website or any information contained within it.

THIRD PARTY SITES

This Website may contain links to third party sites. Beauty with Sharon is not responsible for the condition, security levels, content or any other aspect of any third party sites. The links are provided solely for your convenience and do not indicate, expressly or by implication, an endorsement by Beauty with Sharon of such third party sites or the products or services provided, advertised or otherwise mentioned on those sites.

DISCLAIMER

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this Website or the content on this Website, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this Website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

VARIATIONS TO THE TERMS AND CONDITIONS

These are our current Terms and Conditions. We may at any time vary these Terms and Conditions by publishing the varied terms and conditions on this Website. Where a change may place an unfair burden on existing users of the site or services, we will provide a form and period of notice that we reasonably consider appropriate to that change.

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